Domestic Inbound Omni Channel Communication System

₹2,500.00

Specification

acd: Round Robin, Ring All, Skill Based Routing, Call route to available agent,
crm: Admin Module, Agent Module
reports: As per requirement
support: TCP/IP Voice Supported LAN Network for 150 agents
integration: SMS API, Social Media, Database, Vehicle Tracking System,
availability: In Stock
type of calls: International, Domestic
type of process: Inbound, Outbound

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Description

Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.1) Integration of applications:-SMS API provided by a clientSocial mediaDatabaseVehicle tracking system2) Alerts and events 3) MIS reports 4) CRM (Customer Relationship Management)

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